![]() ![]() PayPal then will provide the payment to the customers. Some do take time if there are further assessments for verification purposes. Usually, Airbnb automatically reimburses guests as long as they qualify for it. Some might get up to 5 business days, excluding weekends. Long story short, I emailed them my positive Covid results and they immediately cancelled the booking and initiated a full refund. The usual turnaround time for Airbnb to refund PayPal is 3 to 4 days. Update 1: I called the ABNB support and they told me the usual "We will escalate this to our escalation department and will get back to you", but I pushed back saying that they told me the same thing yesterday and nothing happened. I'm about to call them back to follow up.Īny idea what to do with this situation? Can I show them my chat history with the host and explain that the host doesn't want to cancel, so they override it and refund me? That would be ideal. ![]() I did call Airbnb support yesterday to explain the situation and they told me they'd escalate this to another department, but they still haven't called me. I'd prefer an official cancellation and full refund through Airbnb. She recommended that we just let the booking continue but she can Venmo me the fee? I'm turely not comfortable with this because I have no trust that she will actually make the payment.that policy at any time and without warning or explanation and refund the. She told me if she cancels through Airbnb, her rating will drop and she will also get charged $200. If you had a bad experience using Airbnb as a Host or Guest, please Share Your. However, she is saying that Airbnb system is design so that nobody truly "wins". I messaged my host and she is understanding and wants to fully refund me.I tested positive for Covid-19 two days ago and I had to cancel all my plans.It says it's non-refundable with the exception of your agreement with the host.I had booked a few days at this nice Airbnb ($1400+).So, here is the situation that I'm currently in: ![]()
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